Knowledge Base

If someone calls 911 and does not speak English, they will be transferred to Language Line Services where an interpreter will be able to translate all questions and answers. Using this service ensures there is no delay in dispatching emergency personnel to the location of the emergency and assures that the most accurate information is obtained from the caller. As required by the Americans with Disabilities Act, Johnson County Emergency Call Center (ECC) 911 is equipped with Text Telephone/Telephone Device for the Deaf (TTY) equipment at every call taking position to assist hearing and speech impaired callers. The TTY/TDD technology is built into the phone system to enable seamless communication with callers who have the need to use a TTY/TDD to communicate. All of our telecommunicators are thoroughly trained in the use of a TTY/TDD, as well as continuously trained throughout the year to maintain proficiency in the use of the equipment.