Knowledge Base

The Telecommunicator may only have one opportunity to gather information about the emergency. Therefore it is important to get as much information as possible if the situation allows. Address verification and a call back number are crucial. Also, based on your answers to questions, a more appropriate dispatch of emergency personnel may be provided. For example, a victim injured in a traffic accident that is trapped in a vehicle may elicit a different response from emergency responders than someone who has broken their arm.